CrowdStrike senior executive Adam Meyers is set to apologize for a global software outage that caused chaos in hospitals, airports, and personal computers worldwide in July. Meyers will testify before Congress, acknowledging the company’s failure to prevent the errors that led to the incident. The outage, initially believed to be a cyber-attack against Windows, was actually caused by a faulty update to CrowdStrike’s Falcon Sensor software, which crashed 8.5 million computers running Windows. Meyers will take full responsibility for the crashes, stating that the incident was the result of a series of factors that led to the sensor following a threat detection configuration for which there was no corresponding definition. The apology comes as CrowdStrike faces scrutiny for the widespread disruption caused by the software outage. Meyers’ testimony before the House homeland security cybersecurity and infrastructure protection subcommittee will address the steps the company is taking to prevent similar incidents in the future. Crowdstrike’s investigation into the outage has led to a full review of their systems to ensure that such errors do not occur again. The apology is a step towards addressing the impact of the software outage and rebuilding trust with customers affected by the incident.
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CrowdStrike Issues Global Apology for IT Outage in Congressional Testimony, Acknowledges Microsoft IT Outage
